Last updated: May 20, 2026
Sydney Hydraulic Centre ("we", "us", "our") operates sydneyhydraulic.com.au and manufactures and sells custom hydraulic hose assemblies online and in-store. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By placing an order or using our website, you agree to the practices described below.
1. Who We Are
Sydney Hydraulic Centre
Unit 11, 79 Station Road, Seven Hills NSW 2147
Email: [email protected]
Phone: +61 490 803 021
2. Information We Collect
2.1 Information You Provide
When you place an order, create an account, or contact us, we collect:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely by our payment provider — we do not store card numbers)
2.2 Order & Configuration Data
Because our products are custom-built, we collect and store the technical specifications you configure, including:
- Hose type, size, and length
- Fitting selections (type, size, bend, banjo bolt options)
- Assembly codes (e.g. KP213xPN13AOL10xPN13AOL10x1200mm)
- Delivery method selected (delivery or in-store pickup)
- Order history and re-order data
This information is necessary to manufacture your hose assembly accurately and to allow you to reorder the same configuration in future.
2.3 Account Information
If you create an account, we store your login credentials (email and hashed password), saved addresses, and order history.
2.4 Usage Data
We automatically collect standard website analytics data including IP address, browser type, pages visited, and time spent on pages. This is used solely to improve our website and service.
2.5 Cookies
We use essential cookies to operate the website (e.g. shopping cart, login session). You can manage cookie preferences through your browser settings.
3. How We Use Your Information
- To process and fulfil your order — including manufacturing your custom hose assembly, arranging delivery or preparing for in-store pickup, and sending order confirmation and status emails.
- To contact you about your order — by email or phone regarding order status, pickup readiness, or delivery.
- To manage your account — so you can view past orders, reorder configurations, and manage your details.
- To improve our service — analysing how the hose builder tool is used helps us improve product options and the ordering experience.
- To comply with legal obligations — including tax records, consumer law requirements, and fraud prevention.
We do not sell your personal information to third parties. We do not use your information for unrelated marketing without your consent.
4. Who We Share Your Information With
- Payment processors — to securely handle your payment transaction.
- Delivery carriers — your name and delivery address are shared with our courier to fulfil delivery orders.
- Email service providers — used to send transactional order emails (confirmation, pickup ready, dispatched).
- Website hosting providers — our website runs on WordPress and WooCommerce.
- Legal or regulatory authorities — where required by Australian law.
5. Delivery & Pickup Data
If you select delivery, your name and address are shared with our courier. If you select in-store pickup at our Seven Hills workshop, your name and order details are used to prepare your assembly for collection. No delivery address is required for pickup orders.
6. Data Retention
- Order records: 7 years (required for Australian tax obligations)
- Account data: retained while your account is active, plus 24 months after closure
- Usage and analytics data: up to 24 months
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Complain about how we handle your information
Contact us at [email protected]. We will respond within 30 days. If you are unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Security
We use SSL encryption, secure payment processing, and access controls to protect your data. No method of internet transmission is 100% secure.
9. Children
Our website is not directed at children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the current version.
11. Contact Us
Email: [email protected]
Phone: +61 490 803 021
Address: Unit 11, 79 Station Road, Seven Hills NSW 2147